FAQ

Are we allowed to talk while enjoying the facilities ?

Yes. At SKYSPA, we believe in the concept of a living relaxation, this is why people are allowed to talk quietly while enjoying the hot tubs on the open sky terrace, the saunas, and the bistro. You can relax while going back to your vital energy with the people you love !

Are there silence zones ?

No, the SKYSPA of Quebec is divided into two areas, where it is possible to speak in a low voice.

Can I bring my own robe ?

Yes. At SKYSPA, we believe that wellness should be accessible to all. This is why the robe is not included in the thermal experience price. If you desire to have a SKYSPA robe, you can rent one for 10$.

Is there a maximum amount of time to enjoy the thermal experience ?

You can fully enjoy the thermal experience with no time limit. We currently have no time limit blocks in place.

Is it possible to quit the spa and to come back later during the day once the thermal experience purchased ?

No. Once you have paid for the thermal experience, you are not allowed to quit and to come back later. 

Can we drink alcohol in the hot tubs ?

No, it is not allowed to drink or to eat in the baths for health and sanitary reasons. The bath’s water temperature can causes deshydratation and this could be dangerous when doing a complete thermal cycle. For that reason, it is allowed to bring a water bottle in the hot tubs and the saunas so that you stay hydrated during all your experience. However, alcohol consumption must be done in the bistro or terrace areas.

What is the minimal age required to access the spa ?

The minimum age required for the thermal experience is 16 years old, and 18 years old for the cares (massages and beauty treatments). However, every sunday, from 9 am to noon at SKYSPA Quebec, children from 3 to 15 years old are allowed to enjoy the benefits of a living relaxation with their parents and it is free for the first kid. 

Is a parking lot available ?

Yes, there is a free underground parking lot under the building where the spa is located. You will find a pay station at the entrance of the parking lot. Make sure you have your coupon with you and hand it in at the spa reception. You will then be given an exit coupon when you will leave.

Where is located SKYSPA Quebec ?

The spa is located on the 17th floor of a rooftop building at Quebec, offering you an amazing view of the city and the sky.

What is the time limit to cancel my reservation?

Please note you have up to 24 hours prior to your appointment to cancel or change your reservation, with no charges.

How can I use my Wayspa cards at SKYSPA ?

WaySpa card cannot be used on services and/or product which are already in promotion. WaySpa gift certificates, gift cards, service based gift certificates and gift vouchers are non refundable. You can use it on all products and/or services at SKYSPA" However, gift product may not be used to purchase any gift product from SKYSPA or membership at SKYSPA. This condition also applies to members and to rebatse asociated to their benefits. 

How can I use my SKYSPA gift card ?

The gift card is accepted as a form of payment for services, products and packages offered at SKYSPA. However, it is not possible to purchase a membership at SKYSPA with a gift card. The total amount of your purchases is deducted from the balance on the card. It is not refundable, has no monetary value, and cannot be replaced in the event of damage, loss or theft. You must allow at least 24 hours after the gift card purchase to use it. The amount of the gift card for a treatment and a package is valid for one year after the purchase date. After this period, there may be a difference to pay when you reserve a treatment or package. Identification will be required to validate the credit card used for the purchase.

Is there a bistro ?

Yes. There is a healthy bistro where you can stop to eat when you feel hungry between a massage and the thermal experience. It is also the perfect spot to take a moment to enjoy a glass of wine, a beer or even a cocktail among good company!

What are your peak periods?

On holidays and during peak periods, the thermal experience is at regular price and promotions are not applicable.

December 26 to 31 2023, January 2 to 7, February 9 to 18, March 2 to 10, March 29 to April 1, May 10 to 12, May 17 to 20, June 24, July 1, July 20 to August 4, August 5, August 30 to September 2, September 27 to 30, October 11 to 14, November 8 to 11, December 26 to 31, 2024.

How to make a reservation?

Reservations are not required, but are strongly recommended from Friday to Sunday. It is possible to book on our website or by phone.

Is a reservation is required for the thermal experience ?

Reservations are not required, but are strongly recommended from Friday to Sunday. It is possible to book on our website or by phone.

What are your payment methods?

The following payment methods are accepted: cash, debit card, Visa or Mastercard, Förena gift card.

A valid credit card number is mandatory to confirm your reservation; fees for the total value of the reservation will be charged on the credit card or another payment method of your choice at the time of your visit. Identification will be required to validate the credit card used for the purchase.

Are water quality test results available?

You can obtain the results of the water quality tests at any time by asking at the reception desk.

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Contact us

2828, Boul. Laurier, 17th floor, Quebec, G1V 0B9 418-871-8111 +1 866-656-9111

receptionqc@skyspa.ca
Business hours

Monday to Thursday : 10 a.m. to 9 p.m. 

Friday and Saturday : 10 a.m. to 11 p.m.

Sunday : 9 a.m to 9 p.m.

IMPORTANT NOTICE

Please note that the West terrace will be closed on Monday July 15 for maintenance. The East terrace is still accessible.

Thank you for your understanding. - The SKYSPA team