How to make a reservation?
If you are experiencing COVID-19 symptoms, have travelled outside the country in the last 14 days, are waiting for the results of a COVID-19 test or have been in contact with a confirmed case of COVID-19, we reserve the right to refuse you the entry so we can prevent the spread of COVID-19. We ask that you reschedule your visit at a later time.
Are we allowed to talk while enjoying the facilities ?
Yes. At SKYSPA, we believe in the concept of a living relaxation, this is why people are allowed to talk quietly while enjoying the hot tubs on the open sky terrace, the saunas, and the bistro. You can relax while going back to your vital energy with the people you love !
Are there silence zones ?
Please note that due to work on one of our terraces, only one of them will be accessible to you.
No, the SKYSPA of Quebec is divided into two areas, where it is possible to speak in a low voice.
Can I bring my own robe ?
Yes. At SKYSPA, we believe that wellness should be accessible to all. This is why the robe is not included in the thermal experience price. If you desire to have a SKYSPA robe, you can rent one for 10$.
Is there a maximum amount of time to enjoy the thermal experience ?
Du to security measures, we have instated 4 hours blocks to enjoy the hot tubs with the sky view as well as the saunas, the resting areas and the bistro. Usually, 3 to 4 hours is enough to have a full experience.
Is it possible to quit the spa and to come back later during the day once the thermal experience purchased ?
No. Once you have paid for the thermal experience, you are not allowed to quit and to come back later. This advantage is reserved to our members only. To learn more about the SKYSPA memberships, visit the membership.
Can we drink alcohol in the hot tubs ?
No, it is not allowed to drink or to eat in the baths for health and sanitary reasons. The bath’s water temperature can causes deshydratation and this could be dangerous when doing a complete thermal cycle. For that reason, it is allowed to bring a water bottle in the hot tubs and the saunas so that you stay hydrated during all your experience. However, alcohol consumption must be done in the bistro or terrace areas.
What is the minimal age requiered to access the spa ?
The minimum age required for the thermal experience is 16 years old, and 18 years old for the cares (massages and beauty treatments). However, every sunday, from 8 am to noon at SKYSPA Quebec, children from 3 to 15 years old are allowed to enjoy the benefits of a living relaxation with their parents and it is free for the first kid.
*Mornings with the kids are not offered at the moment.
Is a reservation is required for the thermal experience ?
Reservations are required to access to the site. You can place a treatment reservation through our website or as of Thursday, by phone at 1-866-656-9111.
Is a parking lot available ?
Yes, there is a free underground parking lot under the building where the spa is located. You will find a pay station at the entrance of the parking lot. Make sure you have your coupon with you and hand it in at the spa reception. You will then be given an exit coupon when you will leave.
Where is located SKYSPA Quebec ?
The spa is located on the 17th floor of a rooftop building at Quebec, offering you an amazing view of the city and the sky.
What is the time limit to cancel my reservation?
Please note you have up to 24 hours prior to your appointment to cancel or change your reservation, with no charges.
How can I use my Wayspa cards at SKYSPA ?
WaySpa card cannot be used on services and/or product which are already in promotion. WaySpa gift certificates, gift cards, service based gift certificates and gift vouchers are non refundable. You can use it on all products and/or services at SKYSPA" However, gift product may not be used to purchase any gift product from SKYSPA or membership at SKYSPA. This condition also applies to members and to rebatse asociated to their benefits.
How can I use my SKYSPA gift card ?
The gift card is accepted as a form of payment for services, products and packages offered at SKYSPA. However, it is not possible to purchase a membership at SKYSPA with a gift card. The total amount of your purchases is deducted from the balance on the card. It is not refundable, has no monetary value, and cannot be replaced in the event of damage, loss or theft. You must allow at least 24 hours after the gift card purchase to use it.
Is there a bistro ?
Yes. There is a healthy bistro where you can stop to eat when you feel hungry between a massage and the thermal experience. Our menu includes salads, sandwiches and delicious snacks. It is also the perfect spot to take a moment to enjoy a glass of wine, a beer or even a cocktail among good company!