Operations director

Operations director

Reporting to the Chief Operating Officer and working closely with the head office team (customer experience, finance, marketing, human resources), you will manage of all the DIX30 operations and the supervision a team of nearly 100 people (Customer Service, Therapists, Bistro, Maintenance). Assisted by your supervisors, you will be responsible for achieving the financial objectives (P&L) set by management. You will manage the Operations quantitative and qualitative results in respect of the associated procedures. You will ensure the application of high standards in terms of the quality of services offered to our customers so that the customer experience is exceptional at all times. You will participate in management committees as a member of the management team.

You have a Bachelor's Degree in Tourism and Hospitality Management or other relevant diploma and have worked at least 7 years in a management position in the field of hospitality, catering or a similar company to ours. Bilingual, you stand out for positive, proactive and unifying leadership, combined with rigorous management (planning, priorities, monitoring, organization, multitasking, and autonomy).

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Please note due to COVID-19 pandemic, our operations are temporarily suspended. We will be happy to contact you once we reopen. Take care of yourself and your loved ones.

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Contact us

2828, Boul. Laurier, 17th floor, Quebec, G1V 0B9 418-871-8111 +1 866-656-9111

Business hours

Monday to Thursday : 10 AM to 10 PM

Friday and Saturday: 10 AM to Midnight

Sunday : 8 AM to 10 PM (Morning with the kids from 8 AM to Noon)

Please note that phone reservation is required for all our services at 1-866-656-9111.