Reporting to the Chief Operating Officer and working closely with the head office team (customer experience, finance, marketing, human resources), you will manage your site operations and the supervision a team of nearly 50 people (Customer Service, Therapists, Bistro, Maintenance). Assisted by your supervisors, you will be responsible for achieving the financial objectives (P&L) set by management. You will manage the Operations quantitative and qualitative results in respect of the associated procedures. You will ensure the application of high standards in terms of the quality of services offered to our customers so that the customer experience is exceptional at all times. You will participate in management committees as a member of the management team.
You have a Bachelor's Degree in Tourism and Hospitality Management or other relevant diploma and have worked at least 7 years in a management position in the field of hospitality, catering or a similar company to ours. Bilingual, you stand out for positive, proactive and unifying leadership, combined with rigorous management (planning, priorities, monitoring, organization, multitasking, and autonomy).
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