Body treatments supervisor
You will supervise around twenty massage and beauty therapists as well as around thirty independent workers. You will ensure the smooth running of body treatments by ensuring that policies and protocols are followed according to the quality standards established by the company.
You will be responsible for the financial performance of your team by managing and optimizing schedules to meet or exceed business goals. You will manage complaints (site/treatments) and body car reception.
Depending on your schedule, you will be responsible for opening or closing the site ensuring that cleanliness is exemplary throughout the site.
You will supervise your team: hiring, (interviews, welcoming and integration), payroll, performance appraisal.
Bilingual, you have completed a college diploma, technical degree or equivalent in hospitality or tourism industry with at least 3 years in team management in a highly customer-focused environment. Professional training in aesthetics or massage therapy, as well as in spa or hospitality are important assets.
Recognized for your excellent team management and customer service skills, you stand out for your team spirit, collaboration and support. You demonstrate positive and committed leadership and are available according to peak periods (holidays,...). Highly responsible, discreet, organized and versatile, you have a lot of initiative and autonomy. This position requires a keen business sense (performance and profitability, purchasing management).
The schedule is full-time (40 hours), with variable hours that may include evenings and weekends. In addition, you will do 2 shifts a week at the front desk as a member of the customer service team as well as 3 days in the office.
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